Refunds & Returns

Last updated 12 August 2026. This policy sets out your rights as a consumer buying from us in the United Kingdom.

Your 14-day right to cancel

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel an online order within 14 days of receiving it, for any reason. You do not have to tell us why.

To cancel, email us at theteam@myautoshop.co.uk with your order number before that period ends. You then have a further 14 days to send the goods back.

Everything we sell is a stock item rather than something made to your specification, so this right applies to our whole range.

Condition and cost of a change-of-mind return

Goods must be returned in a resaleable condition. You can handle and inspect an item as you would in a shop, but if it comes back showing more wear than that, we may reduce the refund to reflect it.

We refund the price you paid, including the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them.

You are responsible for the cost of returning the goods on a change-of-mind return, unless the item is faulty, damaged or not as described. Please use a tracked service, because the goods are your responsibility until they reach us.

Faulty, damaged or incorrect items

This part applies to everything we sell, and nothing above affects it.

If your order arrives faulty, damaged, or not as described, contact us and we will put it right at no cost to you. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, a replacement, or a refund, and we pay the cost of returning the item.

If you tell us within 30 days of delivery that the goods are faulty, you have the short-term right to reject them for a full refund.

Damaged in transit

If a parcel arrives damaged, please email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

How to return something

Email theteam@myautoshop.co.uk with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back so we can make sure it reaches the right place and is credited to your order.

We aim to process refunds within 24 to 48 hours of receiving the returned goods, and payment providers typically take a few further working days to show the money back on your statement.

Cancelling before dispatch

Any order can be cancelled before it is dispatched. We handle orders within 24 to 48 hours, so email us as soon as you can with your order number and we will tell you where it has got to.

If something goes wrong

If you are unhappy with how we have handled a return, see our complaints handling policy. Your statutory rights are not affected by anything on this page.